Contact support
Email: catandmousesupport@gmail.com
Best for: sign-in help, challenge issues, data questions, bug reports, and App Review follow-up.
Support
Need help staying in the race?
Use this page for account help, challenge troubleshooting, feature questions, and App Review support details.
Before you contact us
- 1 Make sure you are on the latest app build.
- 2 Check notification, Health, and location permissions in iPhone Settings.
- 3 Include screenshots, your device model, and what happened.
Account help
- Use the sign-in screen to request a password reset email.
- Use the profile sheet to update your display name and avatar.
- Use the profile sheet to delete your account if you want your stored data removed.
Challenge help
- Create 1v1 or open-league challenges from the home flow.
- Invite others with the challenge code shown in the app.
- Complete your baseline first so the dashboard can switch to daily workout logging.
Distance tracking help
- Use Apple Health import if the workout already exists in Health.
- Use GPS tracking for outdoor running or cycling.
- Use manual distance entry for treadmills or stationary bikes.
Troubleshooting notifications, HealthKit, and GPS
- Notifications: confirm permission is enabled and that you have not disabled alerts for CAT&MOUSE in Settings.
- Apple Health: confirm you granted distance read access and that a running or cycling sample exists in Health.
- GPS: confirm location permission is set to "While Using the App" or higher and test outdoors for the best distance accuracy.
What to include in a support email
- Your account email and device model
- The challenge name or invite code if the issue is challenge-specific
- Screenshots, the date and time of the problem, and what you expected to happen